FAQ/CONTACT
Frequently Asked Questions and Inquiries

Click here for the terms of accommodation.

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

There are some types that cannot be specified for view of the guest room.

We are preparing a buffet style dish.
Location: 13th floor Locavore (Locaball)
Hours Dinner from 17:30 to 21:00 (last entry 20:30)
Breakfast from 7:00 to 9:30 (last entry: 9:00)
For more information, please click here.

Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies

Various rental items for children, such as baby bed and baby toilet seat, are available.
For more information, please click here.

In order to make our guests feel comfortable and comfortable, we will set the following age restrictions for the use of mixed bathing in the large public bath.
Please refrain from using mixed bathing for children above elementary school age.
Children over elementary school age are encouraged to use a bath that matches their gender.

Location: 1st floor
Hours 6:00～23:00
Cost Washing machine: 200 yen per time, dryer: 30 minutes / 100 yen
※Detergents are sold at the front desk.

It's next to the elevator on the second floor.
All inside the hotel is non-smoking except for the smoking area.

Tourist brochures are available in front of the local Discovery room on the second floor.
In addition, you can hand it over at the front desk, so please feel free to tell us.

We ask for self-service that customers can lay their own futons in Japanese-style rooms and Japanese-style rooms.

It is available at the front desk on the first floor.
The number is limited, so please contact us in advance.

It is located in the back of the aisle on the left side of the shop on the first floor.
※There is no vending machine for alcohol.

Wi-Fi is free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs and activities.
※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).

We do not have a microwave oven for customers to use. Thank you for your understanding.

We accept at the front desk. Please bring it to the front desk.
Regarding baby food at the buffet restaurant, please feel free to contact us as there are some products available at the hotel.

Baby soap is not available in the public bath, but we have a mild acidic body soap and shampoo.
If you do not use the public bath for infants, please tell us as a baby soap for rent is available at the front desk (limited quantity).

Please fill in the date of accommodation, the name of the representative of the reservation or the name of the organization, and send it to the front desk. In addition, refrigerated and frozen ingredients are not allowed because there is no storage facility for customers.

Venue: 2F "The Country of Tosa"
Hours Irregular
Content: Mini fairs (shooting, quoits, candy sales), Narukiri Ryoma, mood is pilgrimage, Shiratama sugar caramel popcorn, faucet with yuzu drink, etc.
It is included in all-inclusive, but you will be charged for additional use with some content.

We do not offer pick-up service. Please take a taxi from the nearest station or airport.