FAQ/CONTACT
Frequently Asked Questions and Inquiries

Please see here for accommodation terms.

Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.

There are some types that cannot be specified for the view of the guest rooms.

We are preparing buffet-style dishes.
Location: 13th floor Locavore (Locaball)
Hours Dinner from 17:30 to 21:00 (last entry 20:30)
Breakfast from 7:00 to 9:30 (last entry 9:00)
Please refer to here for details.

Please refer to the link below for information on how to deal with food allergies.
＞For those who have food allergies

A variety of rental items for children, such as baby beds and baby toilet seats, are available.
For more information, please click here.

In order to make our guests feel comfortable and secure, we will set the following age restrictions for the use of mixed bathing in large public baths.
Please refrain from using mixed bathing for children over elementary school age.
Children over elementary school age should use the bathhouse that matches their gender.

Location: 1st floor
Hours 6:00～23:00
Cost Washing machine 1 time / 200 yen, dryer 30 minutes / 100 yen
※Detergents are sold at the front desk.

It's next to the elevator on the second floor.
All non-smoking rooms are non-smoking except for the smoking area.

Tourist brochures are available in front of the Local Discovery Room on the second floor.
Also, you can hand it over at the front desk, so please feel free to ask.

We ask for self-service that you can lay on your own futon bedding in Japanese and Western rooms.

It is available at the front desk on the first floor.
Please contact us in advance as the number is limited.

It is located in the back of the aisle on the left side of the shop on the first floor.
※There is no vending machine for alcohol.

Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

Accommodation rates include dinner, breakfast, drinks and snacks in the lounge, hot springs and activities.
※Meal conditions vary depending on your accommodation plan (with evening breakfast, with breakfast, without meals).

We do not have a microwave oven for customers to use. Thank you for your understanding.

We accept at the front desk. Please bring it to the front desk.
Regarding baby food at the buffet restaurant, please feel free to contact us as there are some products available at the hotel.

There is no baby soap in the public bath, but we have a mild acidic body soap and shampoo.
If you do not use the public bath for infants, please ask us for a baby soap for rental at the front desk (limited quantity).

Please fill in the date of accommodation, the name of the representative of the reservation or the name of the organization, and send it to the front desk notice. In addition, we refuse refrigerated and frozen ingredients because there is no storage facility for customers.

Venue: 2F "Tosa no Kuni"
Hours Irregularities
Contents: Mini fairs (shooting, quoits, sale of candy), Ryoma Narikiri, mood is pilgrimage, making shiratama sugar caramel popcorn, faucet with yuzu drink, etc.
It is included in all-inclusive, but it will be charged for additional use with some content.

There is no shuttle service. Please take a taxi from the nearest station or airport.